Your parcel will be delivered on the day given to you while placing the order. On that day, we will send you a notification via e-mail.

On a day of delivery we will send you a notification via e-mail and SMS.

You can pick up your order from Delipop point within a defined time slot chosen by you while shopping online.

It’s up to you! You can share your pick-up details and code with another person.

You can watch our short video or check the instruction below:
1. On the day of delivery, we’ll send you a pick-up code.
2. Scan or enter your code to get inside. You’ll find it in Delipop e-mail, SMS, or mobile app.
3. Approach one of the screens – screen messages will lead you through the pick-up in 3 steps.
– scan or enter your code (same as you used to enter our point)
– collect your groceries from the drawers on your left and right
– pick up your frozen goods from the freezer.

Scan or enter pick-up code – you’ll find it in Delipop’s e-mail and SMS or in your order confirmation e-mail.
If you are Carrefour or Monoprix customer, you can also enter the 6 last digits of your order number and press #.

Approach one of the screens then enter your pick-up code or scan it using the scanner below the screen. Then click the “Let’s begin” button.

You’ll get your products from the drawers to your left and right. We’ll inform you when the drawer is ready – it will open automatically. After collecting the products, click the button on the screen to close the drawer.

If you have frozen products delivered, you’ll see the locker number on the screen. Go to the blue freezer and open its main doors, your locker with a highlighted number will open automatically. Remember to close the doors after you finish – save the climate with us!